Terms and Conditions
TERMS AND CONDITIONS
This website is operated by Stirling International OÜ (Casdagli Cigars), located at Vene 2, 10123 Tallinn, Estonia and is herein referred to as the “Seller”. Throughout the website, the terms “we”, “us” and “our” refer to the Seller.
By purchasing something from us, you (the “Customer”) agree to be bound by the following terms and conditions (“Terms”).
All purchases made on this website are governed by these Terms at any time. Please read these Terms carefully prior to your order to ensure you understand the precise Terms applicable to your purchase.
We will confirm acceptance of your order. This will occur either by a message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the mail. At this point, the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms.
Our main currency is EUR. The prices are inclusive of 20% VAT. The price of the goods will be as quoted on the website at the time you confirm your order (by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.
A fee for shipping is added to the price. There is a fixed worldwide delivery fee 5,5-17 EUR depending on the weight of the whole order. The delivery fee will be displayed when placing your order. For orders over 200 EUR the delivery is free of charge.
International Customers need to be aware that any importing fees are not included in the prices. Please learn more about your country’s policies if those fees exist. We will not be liable for those fees.
Orders can be securely paid using all major cards (Visa, Mastercard & Maestro). All payments are made outside of the e-store environment environment, in the safe payment environment of the service provider. The Seller shall have no access to the Customer’s bank details or credit card details. To protect transactions from fraud, all credit and debit card holders are subject to validation and authorisation by both the service provider and the card issuer.
Although we endeavour to hold stock of the items advertised for sale on our website this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
Your order will normally be dispatched next working day from receiving your order confirmation and payment. We will notify you by email when we have received the order and when we have dispatched it. We will always do our best to inform you about any delay.
We offer Standard Delivery with registered post with normal postal lead times as follows:
Europe: 5-7 working days
Rest of the World: 7-14 working days
But please allow up to 21 days for delivery
There is a fixed worldwide delivery fee 5,5-17 EUR depending on the weight of the whole order. The delivery fee will be displayed when placing your order. For orders over 200 EUR the delivery is free of charge.
If you want your order to be delivered faster, please contact us via email at firstname.lastname@example.org for FedEX shipping cost.
RETURNS, EXCHANGES AND REFUNDS
If you are not completely satisfied with your purchase we will happily offer you an exchange or refund within 14 days of receipt.
If you would like a refund or exchange, please contact us via email at email@example.com for specific instructions.
When emailing us, please state your order number, your reason for return and if a refund or exchange is preferred. Once we receive your email we will send you our return address. Please send items back by a recorded method or request proof of postage, as we will not be held responsible for any items lost in transit. Please note postage costs will not be reimbursed on refunded or exchange items.
Once we have received the item back we will refund you the amount via the payment method originally used when making the purchase. Please note that it will take us 1 – 3 working days to process the refund and depending on the payment method/bank it might take 1 – 3 more working days for the amount to be back on your account.
For any questions, contact us firstname.lastname@example.org and we´ll be glad to help you.
To order a product from our website please select the item(s) you wish to purchase with the desired attributes and press add to cart. Once you have selected all the pieces you can proceed to the checkout. On the checkout page, you are asked to fill in your billing and shipping details as well as select the payment method. You are also asked to agree to the website Terms. Once you have finished with these please click confirm and you are taken to the safe payment environment of the service provider. There you can fill in your card/ account details and press confirm with what the purchasing process is complete and you should receive an email confirming your order.
We are always here to help you. If you have any questions about our Terms and the practices outlined within this, please contact us via email on email@example.com or post to Stirling International OÜ, Vene 2, 10123 Tallinn, Estonia.